At SaariSutra, we are committed to providing high-quality sarees and ensuring customer satisfaction. Please read our Refund Policy carefully before making a purchase.
Refund Eligibility
You may be eligible for a refund if:
-
You receive a damaged or defective product.
-
You receive an incorrect item different from what you ordered.
-
Your order is cancelled by SaariSutra due to stock unavailability or other unforeseen circumstances.
To request a refund, please contact us within 48 hours of receiving your order and provide your order number along with clear photos or an unboxing video of the product.
Non-Refundable Items
Refunds will not be issued for:
-
Change of mind after purchase.
-
Incorrect product selection by the customer.
-
Minor color variations due to screen settings or photography.
-
Natural variations in handwoven or handcrafted sarees.
-
Products that have been worn, washed, altered, or damaged after delivery.
-
Sale, clearance, or promotional items unless they arrive damaged or defective.
Refund Process
Once your refund request is received:
-
Our team will review your request and may ask for additional information if needed.
-
If approved, the refund will be initiated to your original payment method.
-
Refunds are generally processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Order Cancellation
-
Orders may be cancelled before they are shipped by contacting our customer support team.
-
Once an order has been dispatched, it cannot be cancelled.
-
If SaariSutra cancels an order due to stock issues or unforeseen circumstances, a full refund will be processed.
Shipping Charges
-
Original shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
-
For approved returns due to damaged, defective, or incorrect products, return shipping costs may be borne by SaariSutra or reimbursed, as applicable.
